Responsible business growth - when clients don't want to pay
- in English
By webinar only
1. The initial discussion with the client – importance of discussing fees up front – how to address the issue of fees – how to record what was agreed upon
2. The retainer agreement – best practices – identifying the client as well as the payor, clear explanation of disbursements, signature and initialing every page
a. Retainers involving corporate matters. Who is the appropriate client?
b. Third-party payors
3. Scope creep – importance of clear instructions and new discussion of fees every time – possible new retainer agreement for each new matter
· EE Example. Different retainers for different stages
4. Monitoring the trust account – importance of regularly checking to ensure funds are in trust before work is done
5. Docketing and keeping good records – keeping track of time spent and work performed, in case account is later challenged
6. Importance of regular billing – avoid surprise large accounts, put client on notice from the beginning that payments are important and you are on top of them
7. Importance of detailed account statements – clear explanations of exactly what was done, justify the account statement
8. Don’t forget disbursements
9. Monitoring account receivables – regular checking to see if accounts are fully paid up – let clients see that you are on top of unpaid accounts
10. Delinquent accounts – how to properly discuss accounts with clients – find out what is preventing the payment (are they unhappy, indigent, just don’t want to pay?) – how to defuse tension – making and keeping payment plans
11. Withdrawal of services – optional withdrawal circumstances, how to properly execute the withdrawal in accordance with Code
12. Collection agencies – are they worthwhile?
13. Small claims actions
Jurisdiction - $35,000 in January 1, 2020
· Plaintiff’s Claim
o Nature of claim for recovery of unpaid fees, parties, contractual liability
o Not putting in the record more than allowed to disclose for the purpose of collection
· Defendant’s Claim for breach of contract or negligent services
· Strategies for early settlements and settlement offers
14. When to call it quits – writing off accounts, when to know it’s not worth it anymore
15. ICCRC Code in relation to all the above
- These video recordings are offered free-of-charge for their educational value. They are not eligible for CPD hours by any regulatory body.
Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. IMEDA reserves the right to alter or to modify the advertised speakers and /or topics, if necessary. Any schedule substitutions or alterations will be updated on the IMEDA website as soon as possible and all registrants will be notified by e-mail.